I have added the custom column Eic_EmailBody but in Business Manager and in the Client the body doesn't show up unless the email is in a Reply or Forward mode. Does anyone know how to get the body to Preview for the Read Only when they are waiting in Queue? Our Supervisors will really love this feature if they can preview everything in the queue and not just those in a Reply or Forward mode. Thanks! Sarah Solberg Digi-Key Corp

I don't think the Eic_EmailBody is a string attribute. If you run the email through a quick handler and write the Email body to a different attribute, it should work for you.

Thanks for your reply Robert! That helped us!

How do you add a custom column in ICBM??
Original Message:
Sent: 09-19-2013 19:08
From: A Contributor
Subject: 4.0 Business Manager - Custom Columns - Eic_EmailBody

Thanks for your reply Robert! That helped us!

You can add it in Administrator > Queue Columns.

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Andrew Wooster
Genesco Inc.
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Original Message:
Sent: 04-18-2018 09:30
From: Mauricio Olivera
Subject: 4.0 Business Manager - Custom Columns - Eic_EmailBody

How do you add a custom column in ICBM??
Original Message:
Sent: 09-19-2013 19:08
From: A Contributor
Subject: 4.0 Business Manager - Custom Columns - Eic_EmailBody

Thanks for your reply Robert! That helped us!

As Andrew said, add a custom Queue Column in Interaction Administrator per the Help:

https://help.genesys.com/cic/mergedProjects/wh_ia/desktop/queue_columns_container.htm

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George Ganahl
Principal Program Manager
Genesys
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Original Message:
Sent: 04-18-2018 09:30
From: Mauricio Olivera
Subject: 4.0 Business Manager - Custom Columns - Eic_EmailBody

How do you add a custom column in ICBM??
Original Message:
Sent: 09-19-2013 19:08
From: A Contributor
Subject: 4.0 Business Manager - Custom Columns - Eic_EmailBody

Thanks for your reply Robert! That helped us!