Hi All,

Where does CIC store Response management Data?

Regards,
Hussein
#Unsure/Other

------------------------------
Hussein Alshamiri
Hadef Information Technology Co.
------------------------------

(install drive):\I3\IC\Server\I3RxDocs\

------------------------------
Aaron Lael
State of Utah
------------------------------

Original Message:
Sent: 02-19-2019 10:53
From: Hussein Alshamiri
Subject: Response Management table

Hi All,

Where does CIC store Response management Data?

Regards,
Hussein
#Unsure/Other

------------------------------
Hussein Alshamiri
Hadef Information Technology Co.
------------------------------

Thanks @Aaron Lael

In fact I'm trying to build Chat FAQs engine to read from Response Management, so my point is, is there a way to read these values since they are not stored in Database !

Regards,
Hussein

------------------------------
Hussein Alshamiri
Hadef Information Technology Co.
------------------------------

Original Message:
Sent: 02-19-2019 10:56
From: Aaron Lael
Subject: Response Management table

(install drive):\I3\IC\Server\I3RxDocs\

------------------------------
Aaron Lael
State of Utah

Original Message:
Sent: 02-19-2019 10:53
From: Hussein Alshamiri
Subject: Response Management table

Hi All,

Where does CIC store Response management Data?

Regards,
Hussein
#Unsure/Other

------------------------------
Hussein Alshamiri
Hadef Information Technology Co.
------------------------------

Check out this link:  ININ.IceLib.People.ResponseManagement Namespace

which has a code sample at the end.  

I'm not sure if ICWS provides coverage of these Icelib APIs, but I'm too lazy to look right now.  

--Jason

------------------------------
Jason Loucks
Agon Consulting Services
------------------------------

Original Message:
Sent: 02-19-2019 11:23
From: Hussein Alshamiri
Subject: Response Management table

Thanks @Aaron Lael

In fact I'm trying to build Chat FAQs engine to read from Response Management, so my point is, is there a way to read these values since they are not stored in Database !

Regards,
Hussein

------------------------------
Hussein Alshamiri
Hadef Information Technology Co.

Original Message:
Sent: 02-19-2019 10:56
From: Aaron Lael
Subject: Response Management table

(install drive):\I3\IC\Server\I3RxDocs\

------------------------------
Aaron Lael
State of Utah

Original Message:
Sent: 02-19-2019 10:53
From: Hussein Alshamiri
Subject: Response Management table

Hi All,

Where does CIC store Response management Data?

Regards,
Hussein
#Unsure/Other

------------------------------
Hussein Alshamiri
Hadef Information Technology Co.
------------------------------

I would avoid accessing the data directly, since there is no guarantee that future releases won't move it! You can certainly get at this information using ICELib. May I suggest the ICELib training? This is a 5-day class that covers how to use ICELib for a variety of purposes. There is a small section on Response Management. The next scheduled delivery is the week of March 18th-22nd.