Hi Genesys Community,
I had faced a problem in pureconnect.
ex1: when the agent login in the interaction connect the status was "Available".
then if the agent makes logout the status still "Available".
when the agent login and the status "Available" and change it manually "Gone Home" make log out.
then if the agent makes login the status will be "Gone Home".
the agent must change the status to "Available" to receive the interaction.
what I am asking is, we need when the agent makes login the status change automatic to "Available" and when to make logout the status will change automatic to "Gone Home".
please help me, if there is a configuration or any tool like handler or handler name that make this function.
Thanks,
Andrew Adel
#SystemAdministration------------------------------
Andrew Adel
IST Integration Services And Technologies Co.
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