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  • 1.  Interaction Connect Add-Ins Get Interaction Phone Number

    Posted 04-16-2019 15:26
    Edited by Jonathan Knop 04-16-2019 17:56
    If the Interaction is a call is there any way to get the phone number by using Interaction Connect Add-Ins. The particular attribute I am looking for is IntAtt_LocalTn. Do I just call ININ.Addins.IC.Interactions.getAttributes function.

    #Unsure/Other

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    Jonathan Knop
    Senior Market Sales, Inc.
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  • 2.  RE: Interaction Connect Add-Ins Get Interaction Phone Number

    Posted 04-17-2019 03:32
    Hi Jonathan,

    Yes you can. Within the addin that you have open on Interaction Connect, monitor for the agent queue for the agent that the add-in is open for in Interaction Connect and within that you can get the interaction id and from that you can pull the phone number of either the customer or the agent.

    Hope this helps.

    Regards

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    Vineet Kakroo
    FIL Investment Management Ltd
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    Original Message


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