Hello,
it is not possible from external users to send attachments through i3 web chat to prevent them from sending harmful files. This is security concerns, so you must think of some workaround, like allowing to upload on some kind of FTP than scanned and eventually provide the link for agents, but it requires a customization.
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Раско Радојевић
Rasko Radojevic
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Original Message:
Sent: 12-19-2018 09:55
From: Mahmoud Kamal
Subject: Web Chat attachments
Hello Genesys Engineers,
how can I make the customer sent an attachment to the agent through Web <g class="gr_ gr_247 gr-alert gr_gramm gr_inline_cards gr_run_anim Style multiReplace" id="247" data-gr-id="247">chat ,</g>
Thanks
#DigitalChannels
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Mahmoud Kamal
IST Integration Services And Technologies Co.
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