Is there a system attribute I can add to Queue Columns to add to a view in ICBM/Supervisor? I've tried Eic_AttDynamicWorkgroupPriority but it only returns 0's. 

Thanks in advance for your reply.
#Routing(ACD/IVR)

------------------------------
Kevin Gardiner
CHRISTIAN BROADCASTING NETWORK
------------------------------

Hi Kevin,

We have used the "Custom_AcdPriority" to set priority on our calls. You can try to check if this attribute helps.

Regards

------------------------------
Vineet Kakroo
FIL Investment Management Ltd
------------------------------

Original Message:
Sent: 04-01-2019 17:37
From: Kevin Gardiner
Subject: Queue Column for Priority

Is there a system attribute I can add to Queue Columns to add to a view in ICBM/Supervisor? I've tried Eic_AttDynamicWorkgroupPriority but it only returns 0's.

Thanks in advance for your reply.
#Routing(ACD/IVR)

------------------------------
Kevin Gardiner
CHRISTIAN BROADCASTING NETWORK
------------------------------

Thanks Vineet, unfortunately Custom_AcdPriority only returned 0's as well.

------------------------------
Kevin Gardiner
CHRISTIAN BROADCASTING NETWORK
------------------------------

Original Message:
Sent: 04-02-2019 04:22
From: Vineet Kakroo
Subject: Queue Column for Priority

Hi Kevin,

We have used the "Custom_AcdPriority" to set priority on our calls. You can try to check if this attribute helps.

Regards

------------------------------
Vineet Kakroo
FIL Investment Management Ltd

Original Message:
Sent: 04-01-2019 17:37
From: Kevin Gardiner
Subject: Queue Column for Priority

Is there a system attribute I can add to Queue Columns to add to a view in ICBM/Supervisor? I've tried Eic_AttDynamicWorkgroupPriority but it only returns 0's.

Thanks in advance for your reply.
#Routing(ACD/IVR)

------------------------------
Kevin Gardiner
CHRISTIAN BROADCASTING NETWORK
------------------------------

One way to always ensure that you are get the current priority for an ACD interaction is use the Acd Interaction Details tool in the CustomAcdAvailableInteraction subroutine and set a custom attribute using the Acd Interaction Priority value.  You can then create a queue column based on this attribute.

------------------------------
Steve Owen
Avtex
------------------------------

Original Message:
Sent: 04-01-2019 17:37
From: Kevin Gardiner
Subject: Queue Column for Priority

Is there a system attribute I can add to Queue Columns to add to a view in ICBM/Supervisor? I've tried Eic_AttDynamicWorkgroupPriority but it only returns 0's.

Thanks in advance for your reply.
#Routing(ACD/IVR)

------------------------------
Kevin Gardiner
CHRISTIAN BROADCASTING NETWORK
------------------------------

Steve, thanks. This has promise. I will check it out in our dev environment.

------------------------------
Kevin Gardiner
CHRISTIAN BROADCASTING NETWORK
------------------------------

Original Message:
Sent: 04-02-2019 10:06
From: Steve Owen
Subject: Queue Column for Priority

One way to always ensure that you are get the current priority for an ACD interaction is use the Acd Interaction Details tool in the CustomAcdAvailableInteraction subroutine and set a custom attribute using the Acd Interaction Priority value.  You can then create a queue column based on this attribute.

------------------------------
Steve Owen
Avtex

Original Message:
Sent: 04-01-2019 17:37
From: Kevin Gardiner
Subject: Queue Column for Priority

Is there a system attribute I can add to Queue Columns to add to a view in ICBM/Supervisor? I've tried Eic_AttDynamicWorkgroupPriority but it only returns 0's.

Thanks in advance for your reply.
#Routing(ACD/IVR)

------------------------------
Kevin Gardiner
CHRISTIAN BROADCASTING NETWORK
------------------------------