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  • 1.  schedule call back based on their time

    Posted 11-26-2018 11:58
    Hello Genesys Engineers,

    Please help me to as i want to make the agent schedule a call back during the campaign dialing but it gives me the following error



    i made all the configuration regarding this topic according to Genesys topic but when i press the button "their time" this error is appeared to me

    Waiting for your reply

    Thanks
    #Outbound

    ------------------------------
    Mahmoud Kamal
    IST Integration Services And Technologies Co.
    ------------------------------


  • 2.  RE: schedule call back based on their time

    Posted 11-28-2018 09:16
    Have you populated the "zone" field of your contact list and / or configured Time Zone Mapping for the campaign? If so, are the entries standard Time Zone names?


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