This is an ongoing issue! I created the same case on the old ININ ideas portal. But nothing seems to have happened. I know there were quite a few upvotes. But I fully support this idea once again, hopefully, someone will listen this time.
"Thank you for submitting your idea (#D1774 - Retain Call History after a Switchover). You may check on the status of your submission at any time by clicking on the link below. You will receive notifications when your idea is updated via comments, votes, status changes, etc.
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Egill Palsson
Advania AB
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Original Message:
Sent: 04-15-2019 11:55
From: Evan Mann
Subject: Call History in Interaction Desktop
Every time we perform a switchover and reboot cycle as part of server maintenance, the Call History in Interaction Desktop is lost. Is there any way to make the Call History persist through switchover and server reboots?
#SystemAdministration
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Evan
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