We also monitor for 11515 to send alerts to support teams that have required SLA.
We also use ICBM alerts on system statistics to keep track of system events (Switchover, Backup Server Ready, etc.).
I have used the event initiator in the past, but found that monitoring the event and ICBM alerts are less complex (therefore easier to maintain).
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Tim Cannon
Elevate Credit Services, LLC
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Original Message:
Sent: 05-06-2019 11:33
From: Aaron Lael
Subject: CIC Switchover Alerts
If I'm understanding correctly, you just want an alert for when a switchover has occurred. We use Windows scheduled tasks triggered by Application event 11515 from source Interaction Center to fire off a Powershell script to send out an email (since in newer server OS you cannot send the email directly via task scheduler) notification from the server directly. We have this configured on both primary and backup.
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Aaron Lael
State of Utah
Original Message:
Sent: 05-06-2019 11:29
From: Manash Kumar
Subject: CIC Switchover Alerts
Hello Team,
Please help me how we can configure CIC Switchover Alerts in our test setup.
as per Genesys switchover document we can configure through Switchover Event initiator to start a handler on the host server whenever a switch occurs.
Is there any other way to configure this. If yes kindly suggest.
We are using Product version 2018 R5.
#Handlers
#SystemAdministration
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Manash Kumar
The Customer Experience Lab
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