PureConnect

 View Only
Discussion Thread View
  • 1.  Prevent Status Change

    Posted 05-21-2019 06:38
    Edited by Ahmed Ezzat 05-21-2019 06:40
    Dears, 

    how can i prevent the agent from changing the status during the call on interaction connect. As the agent has the ability to change it during the call
    #Implementation

    ------------------------------
    Ahmed Elsheikh
    IST Integration Services And Technologies Co.
    ------------------------------


  • 2.  RE: Prevent Status Change

    Posted 07-15-2019 13:42
    It cannot be prevented, unless you create a custom handler that changes the status back.

    ------------------------------
    At 3Fiftynine impossible is just a challenge

    We provide kick-ass products on top of Genesys platforms
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources