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  • 1.  Interaction Connect - Hide Company Directory

    Posted 02-21-2019 12:09
    I cannot hide the Company Directory tab from appearing for all users when they first connect to Interaction Connect web client. I have tried any relevant looking Security and Access Controls for General Directories, but they do not effect the Company Directory being displayed.

    Is there any way to manage this from IA or will users have to remove it from their view manually?

    Thanks,
    Marian
    #SystemAdministration

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    Marian OConnell
    Wren Data Ltd.
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  • 2.  RE: Interaction Connect - Hide Company Directory

    Posted 02-21-2019 12:15
    Until Genesys adds client templates for Interaction Connect, which I believe is on the road map, agents will have to close this view on their own.

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    Aaron Lael
    State of Utah
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