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  • 1.  Dialer Outbound Number

    Posted 06-05-2019 11:02
    I am being asked to see if we can identify what Number was being shown on the Caller ID of callers for our Campaigns. I know we can look at the campaign configuration within IA to see what is setup, but that doesn't help us Historically as we have changed the numbers over the years. When i look in the Database i don't see this information being tracked. The tables below either show NULL, - or does not have a column to reference that information.

    ININ_DIALER_40.CallHistory
    calldetail_viw
    nteractionSummary

    Is this information stored somewhere that i haven't checked? 

    Thank you,
    #Outbound

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    Scott Williams
    Missouri Higher Education Loan Authority
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  • 2.  RE: Dialer Outbound Number

    Posted 06-06-2019 11:45
    We had the same need. 
    You can see where the value was set/changed in the dialer database.

    select * from i3_AuditConfigChanges40
    where propertyName = 'callingpartynumber'

    To get a more reportable solution, we set up a policy that sets "Calling Party Number" to an attribute, then mapped that attribute to one of the CustomString fields in InteractionCustomAttributes.

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    Tim Cannon
    Elevate Credit Services, LLC
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