Hello,

I wanted to ask whether there were alternative methods in accessing Interaction Dialer.
Currently, I access Dialer via IC Business Manager or Interaction Administrator as the application is loaded on my laptop.

I wanted to see if there were other ways to access Dialer, maybe a web version or so, in which I would be able to access Dialer in the event I am unable to connect remotely to the work network via VPN. I know there is a web version of Interaction Administrator, but in the version that I have, it doesn't seem to have Dialer on there. 

Wanted to see if anyone else knew of alternative methods in accessing Interaction Dialer when working from home or another location?

------------------------------
Xiong Mai Nou
------------------------------

Good afternoon Mr. Xiong:

I understand your question. But, only that we know and currently are using is Interaction Connect Web Client to work with Interaction Dialer Campaigns, because Interaction Connect supports, in PureConnect 2018 R3, custom scripts with Interaction Scripter.
See this genesys reference:

PureConnect Release Notes - Interaction Connect Supports Custom Outbound Scripts

Genesys		remove preview
PureConnect Release Notes - Interaction Connect Supports Custom Outbound Scripts Starting with PureConnect 2018 R3, call center agents can use Interaction Connect to process outbound Dialer calls with custom script screen pops. Previously, Interaction Connect supported base scripts only. Agents were required to use Interaction Scripter .NET client for campaigns with custom scripts. To use Interaction Connect instead, custom scripts must conform with new programming requirements. View this on Genesys >

 
And this references:
1) https://help.genesys.com/cic/mergedprojects/wh_qr/desktop/pdfs/iconnect_quick_start.pdf

Genesys		remove preview
View this on Genesys >

2) Interaction Connect Help - Interaction Connect Help

Genesys		remove preview
Interaction Connect Help - Interaction Connect Help Important: Customer Interaction Center (CIC) supports two interaction management client applications. This documentation uses the term "CIC client" to refer to either Interaction Connect or Interaction Desktop. CIC client also refers to the PureConnect Integration to Oracle Service Cloud. The full product name appears at the top of each help topic. View this on Genesys >

Finally, also, you can see and manage queues, interactions and more in Interaction Connect. This web client is one of the CIC Web Applications that Genesys offers. 
Reference: 
https://help.genesys.com/cic/mergedprojects/wh_tr/desktop/pdfs/cic_web_applications_icg.pdf

Genesys		remove preview
View this on Genesys >

I hope that this information help you.

------------------------------
William Martín Chávez González
Global Networks Solutions S.A.
------------------------------

Original Message:
Sent: 09-14-2018 15:35
From: Xiong Mai Nou
Subject: Interaction Dialer - Available in Web edition?

Hello,

I wanted to ask whether there were alternative methods in accessing Interaction Dialer.
Currently, I access Dialer via IC Business Manager or Interaction Administrator as the application is loaded on my laptop.

I wanted to see if there were other ways to access Dialer, maybe a web version or so, in which I would be able to access Dialer in the event I am unable to connect remotely to the work network via VPN. I know there is a web version of Interaction Administrator, but in the version that I have, it doesn't seem to have Dialer on there.

Wanted to see if anyone else knew of alternative methods in accessing Interaction Dialer when working from home or another location?

------------------------------
Xiong Mai Nou
------------------------------

William, thanks so much for your response and sharing the knowledge! Truly appreciated. :)

------------------------------
Xiong Mai Nou
------------------------------

Original Message:
Sent: 09-14-2018 15:54
From: William Martín Chávez González
Subject: Interaction Dialer - Available in Web edition?

Good afternoon Mr. Xiong:

I understand your question. But, only that we know and currently are using is Interaction Connect Web Client to work with Interaction Dialer Campaigns, because Interaction Connect supports, in PureConnect 2018 R3, custom scripts with Interaction Scripter.
See this genesys reference:

PureConnect Release Notes - Interaction Connect Supports Custom Outbound Scripts

Genesys		remove preview
PureConnect Release Notes - Interaction Connect Supports Custom Outbound Scripts Starting with PureConnect 2018 R3, call center agents can use Interaction Connect to process outbound Dialer calls with custom script screen pops. Previously, Interaction Connect supported base scripts only. Agents were required to use Interaction Scripter .NET client for campaigns with custom scripts. To use Interaction Connect instead, custom scripts must conform with new programming requirements. View this on Genesys >

And this references:
1) https://help.genesys.com/cic/mergedprojects/wh_qr/desktop/pdfs/iconnect_quick_start.pdf

Genesys		remove preview
View this on Genesys >

2) Interaction Connect Help - Interaction Connect Help

Genesys		remove preview
Interaction Connect Help - Interaction Connect Help Important: Customer Interaction Center (CIC) supports two interaction management client applications. This documentation uses the term "CIC client" to refer to either Interaction Connect or Interaction Desktop. CIC client also refers to the PureConnect Integration to Oracle Service Cloud. The full product name appears at the top of each help topic. View this on Genesys >

Finally, also, you can see and manage queues, interactions and more in Interaction Connect. This web client is one of the CIC Web Applications that Genesys offers.
Reference:
https://help.genesys.com/cic/mergedprojects/wh_tr/desktop/pdfs/cic_web_applications_icg.pdf

Genesys		remove preview
View this on Genesys >

I hope that this information help you.

------------------------------
William Martín Chávez González
Global Networks Solutions S.A.

Original Message:
Sent: 09-14-2018 15:35
From: Xiong Mai Nou
Subject: Interaction Dialer - Available in Web edition?

Hello,

I wanted to ask whether there were alternative methods in accessing Interaction Dialer.
Currently, I access Dialer via IC Business Manager or Interaction Administrator as the application is loaded on my laptop.

I wanted to see if there were other ways to access Dialer, maybe a web version or so, in which I would be able to access Dialer in the event I am unable to connect remotely to the work network via VPN. I know there is a web version of Interaction Administrator, but in the version that I have, it doesn't seem to have Dialer on there.

Wanted to see if anyone else knew of alternative methods in accessing Interaction Dialer when working from home or another location?

------------------------------
Xiong Mai Nou
------------------------------