I was asked about parking calls today.  We did a test, and the we can park to a user, however, if not answered, it doesn't time out back to the attendant.  I changed the timer on the user, and that didn't change the experience.  Should a parked call timeout if not picked up?​

We are testing orbit queues as well, but parking directly to the user would be better.

Thanks, Nicole

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Nicole
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HI Nicole,

that should do it, could you send me a screenshot of the option tab on one of your users?

Thank you,
 Scott

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Scott Williams
Missouri Higher Education Loan Authority
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Original Message:
Sent: 09-04-2018 15:02
From: Nicole Rastall
Subject: Call Park

I was asked about parking calls today.  We did a test, and the we can park to a user, however, if not answered, it doesn't time out back to the attendant.  I changed the timer on the user, and that didn't change the experience.  Should a parked call timeout if not picked up?​

We are testing orbit queues as well, but parking directly to the user would be better.

Thanks, Nicole

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Nicole
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