PureConnect

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  • 1.  Is Social Media available for PureConnect in CIC2019R1P1?

    Posted 03-20-2019 11:04
    Hi All,

    Does anybody knows if i need an special license request for social media (Facebook -Twitter)feature ? i have downloaded a non-ordered development lic but it does not have these items


    I3_FEATURE_SOCIAL_MEDIA

    I3_ACCESS_ACD_SOCIAL_MEDIA

    Is not yet available for CIC?


    #Omni-ChannelDesktop/UserInterface

    ------------------------------
    Henry Bautista
    Karalundi Inversiones, S.A. de C.V.
    ------------------------------


  • 2.  RE: Is Social Media available for PureConnect in CIC2019R1P1?

    Posted 03-22-2019 05:37
    Hi,
    good question how the customer can test new functionality. New licenses are unavailable from Genesys licenses panel. Regarding information on Genesys, website functionality is available to use. 

    Best regards

    ------------------------------
    Cezary Dawid
    Telefonix Sp. Z o.o
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