Talked to support. There is <g class="gr_ gr_77 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar only-ins doubleReplace replaceWithoutSep" id="77" data-gr-id="77">SQL</g> script that they will provide to switch the calculation.
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Kleid Gjataj
Mindsight
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Original Message:
Sent: 06-29-2018 10:24
From: Kleid Gjataj
Subject: Optimizer
The 4.0 SU6 version of Optimizer uses Calls Answered + Calls Abandoned for Call Volume, not Calls Offered. 2018 R2 is definitely using calls offered. I don't see these change documented anywhere in the release notes.
If anyone can shed some light on this, I would appreciate it.
-KG