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  • 1.  Optimizer

    Posted 06-29-2018 10:25

    The 4.0 SU6 version of Optimizer uses Calls Answered + Calls Abandoned for Call Volume, not Calls Offered.  2018 R2 is definitely using calls offered. I don't see these change documented anywhere in the release notes.
    If anyone can shed some light on this, I would appreciate it.
    -KG



  • 2.  RE: Optimizer

    Posted 07-09-2018 15:38
    Talked to support. There is <g class="gr_ gr_77 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar only-ins doubleReplace replaceWithoutSep" id="77" data-gr-id="77">SQL</g> script that they will provide to switch the calculation.

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    Kleid Gjataj
    Mindsight
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