I have a customer who has purchased two language packs for Dialer (The I3_Feature_DialerLanguage_xx licnese). The licenses and software are installed, but what exactly does that get you? Is it just the ability to select languages in Attendant in case of agentless campaigns? I don't see anything in Dialer in Administrator that refers to any alternative languages or localization.
#Outbound
#SystemAdministration

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Tony Curoso
American Telesource, Inc.
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Hi Tony,

Besides the additional system prompts that are added, which you can use through the language selection in the IVR or Attendant nodes, it adds installs to the shared install folders for apps with the GUI translated into the added languages. EG if you added Spanish into the system as 2nd language there will be added a language folder under the InteractionAttendantWav folder for that language. On the shared install folders (\I3\IC\Installs) there will be an additional install for IA, Supervisor, etc. With a Spanish user interface.

I hope that this helps?

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Ruud Reinold

Telecom Service Manager
CapQuest Debt Recovery Ltd.
Seeking new opportunities due to redundancy end of January 2019.
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Original Message:
Sent: 03-08-2019 16:05
From: Tony Curoso
Subject: Dialer Language packs

I have a customer who has purchased two language packs for Dialer (The I3_Feature_DialerLanguage_xx licnese). The licenses and software are installed, but what exactly does that get you? Is it just the ability to select languages in Attendant in case of agentless campaigns? I don't see anything in Dialer in Administrator that refers to any alternative languages or localization.
#Outbound
#SystemAdministration

------------------------------
Tony Curoso
American Telesource, Inc.
------------------------------

Original Message------

Hi Tony,

Besides the additional system prompts that are added, which you can use through the language selection in the IVR or Attendant nodes, it adds installs to the shared install folders for apps with the GUI translated into the added languages. EG if you added Spanish into the system as 2nd language there will be added a language folder under the InteractionAttendantWav folder for that language. On the shared install folders (\I3\IC\Installs) there will be an additional install for IA, Supervisor, etc. With a Spanish user interface.

I hope that this helps?

------------------------------
Ruud Reinold

Telecom Service Manager
CapQuest Debt Recovery Ltd.
Seeking new opportunities due to redundancy end of January 2019.
------------------------------

More for outbound attendant based on language

Though I might be wrong!

------------------------------
Ruud Reinold

Telecom Service Manager
CapQuest Debt Recovery Ltd.
Seeking new opportunities due to redundancy end of January 2019.
------------------------------

Original Message:
Sent: 03-09-2019 12:05
From: Tony Curoso
Subject: Dialer Language packs

Thanks for the information. From what you are saying, this sounds like it is not so much different from a standard Language Pack that you would install for inbound call center. I was wondering why there is a specific license and software for multiple languages in Dialer, since it does not seem to give me options for multiple languages for wav files in the campaign settings.

 

Tony Curoso
Senior Operations Engineer
ATI-Connect
Direct: 510-923-9205
Service Desk: 800-333-8394 Option 4
www.ati-cti.com

 

Original Message------

Hi Tony,

Besides the additional system prompts that are added, which you can use through the language selection in the IVR or Attendant nodes, it adds installs to the shared install folders for apps with the GUI translated into the added languages. EG if you added Spanish into the system as 2nd language there will be added a language folder under the InteractionAttendantWav folder for that language. On the shared install folders (\I3\IC\Installs) there will be an additional install for IA, Supervisor, etc. With a Spanish user interface.

I hope that this helps?

------------------------------
Ruud Reinold

Telecom Service Manager
CapQuest Debt Recovery Ltd.
Seeking new opportunities due to redundancy end of January 2019.
------------------------------

Original Message------

More for outbound attendant based on language

Though I might be wrong!

------------------------------
Ruud Reinold

Telecom Service Manager
CapQuest Debt Recovery Ltd.
Seeking new opportunities due to redundancy end of January 2019.
------------------------------

Also, I *THINK* it allows the agents to run the client applications (Scripter.NET etc) with an interface in that language. You need to verify that though!

HTH