As you know you can assign extension on user's level as well as on station's level, so when I place a call on user's level as shown in (Working with Custom Handler) screenshot, the "CustomOfferingUserQueueBusy" handler is working fine and I can play a prompt to the caller informing him that the callee is busy now and then hangup, but since the CIC is used as PAPX for this client there are NO users ONLY stations and when I tried to call the extension on station's level as shown in (NOT working with Custom Handler) screenshot, the call is not even hitting that handler rather it keep saying "If you know your party's extension....", so may I know what exact handler does it hit so that I can modify it to include the desired prompts.
Thanks,
Hussein
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Hussein Alshamiri
Hadef Information Technology Co.
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Original Message:
Sent: 04-26-2019 10:15
From: Andreas Tikart
Subject: Set waiting message on Poylcom during intercom calls
Haye you tried to set "Phone Limits Calls Per Line Key" in Polycom advanced Options?
Or is your Problem, that the CIC detects the busy, but the busy-handler act different as expected?
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Andreas Tikart
Fiebig GmbH
Original Message:
Sent: 04-26-2019 09:59
From: Hussein Alshamiri
Subject: Set waiting message on Poylcom during intercom calls
Hi @Andreas Tikart,
I have tried it and it's working fine on user's level, but what I'm trying to achieve exactly is on the station's level since our client is using the CIC as a PABX and there are no users, so is there any handler, a way to accomplish this !
P.S. I have tried to play with these handlers but no luck
CustomCallOfferingNonSystemQueue
CustomStationOffHookStatus
CustomStationOffHook
Thanks & regards,
Hussein
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Hussein Alshamiri
Hadef Information Technology Co.
Original Message:
Sent: 04-24-2019 08:43
From: Andreas Tikart
Subject: Set waiting message on Poylcom during intercom calls
You can do this in CIC. Fist disable "Enable call waiting" in the client template. So the 2nd call is routet to the busy handler. Then change the handler "CustomOfferingUserQueueBusy" eg. to play a wave-file and then hang up.
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Andreas Tikart
Fiebig GmbH
Original Message:
Sent: 04-24-2019 04:26
From: Hussein Alshamiri
Subject: Set waiting message on Poylcom during intercom calls
Hi Mark,
In fact, I was trying to let either CIC, or Poylcom Phone to play a message to the Caller when the Callee is having another call.
Thanks & Regards,
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Hussein Alshamiri
Hadef Information Technology Co.
Original Message:
Sent: 04-23-2019 10:37
From: Mark Tatera
Subject: Set waiting message on Poylcom during intercom calls
Hussein,
Can you provide more detail as to what you are looking to accomplish? There is a function to set the MWI indicator which is normally sent to the phone after a voicemail is left. You could possibly leverage this function in a customization but I would be interested in what you are trying to accomplish.
Thanks,
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Mark Tatera
ConvergeOne
Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk.
Original Message:
Sent: 04-12-2019 06:54
From: Hussein Alshamiri
Subject: Set waiting message on Poylcom during intercom calls
Hi All,
Is there a way to set a waiting message for intercom calls on Poylcom Phones?
Thanks & Regards,
#SIP/VolP
#Telephony
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Hussein Alshamiri
Hadef Information Technology Co.
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