PureConnect

 View Only

Discussion Thread View
Back to discussions
Expand all | Collapse all

Interaction Connect: Add-In will not get connected

  • 1.  Interaction Connect: Add-In will not get connected

    Posted 01-15-2019 10:28
    If we try to use the code from the Genesys example at

    https://help.genesys.com/developer/cic/docs/connectaddin/tutorial-createcustview.html

    we see the following error in the trace:

    Uncaught (in promise) Error: Callback was not received before the timeout expired.
    at u.<anonymous> (inin.addins.lib.js:18)

    Furthermore

    ININ.Addins.IC.sessionInfo.on("connected" ....

    never gets called, so we don't have a connection.

    Any ideas?
    #Integrations

    ------------------------------
    Andreas Tikart
    Fiebig GmbH
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources