Hello,

Is there any way possible to allow the follow scenario:

- We have multiple campaigns for a customer.
- We are not using blending/multi loggedon on all campaigns by all agents to focus the sales to a specific campaign.
- We have sometimes scheduled calls waiting in a campaign with lower focus but we want them to be handled even when the agent is not logged on to that campaign but he is member on that workgroup and active in another campaign.

Is that possible with rules to detect this and auto log on the agent for that call only ?

regards

Michael Sourbron

------------------------------
Michael Sourbron
Call Excel
------------------------------

This could probably done via a Rule/Policy/Handler, but have you considered keeping the agent in the campaign, and setting the status to Scheduled Calls Only?

------------------------------
Sean Walls
Diamond Resorts Centralized Services Co.
------------------------------

Original Message:
Sent: 03-28-2018 15:13
From: Michael Sourbron
Subject: Scheduled callbacks (dialer) when agent is not logged in

Hello,

Is there any way possible to allow the follow scenario:

- We have multiple campaigns for a customer.
- We are not using blending/multi loggedon on all campaigns by all agents to focus the sales to a specific campaign.
- We have sometimes scheduled calls waiting in a campaign with lower focus but we want them to be handled even when the agent is not logged on to that campaign but he is member on that workgroup and active in another campaign.

Is that possible with rules to detect this and auto log on the agent for that call only ?

regards

Michael Sourbron

------------------------------
Michael Sourbron
Call Excel
------------------------------