I am probably going to open a Support ticket on this, but thought i would see if anybody else has ran into this issue.

I have 1 agent who every time they logs into Interaction Desktop, the layout is reset to the default. I have blown out the UserProfile. 15.0 from the computer as well as deleted it from the Client Settings on the server. I see it being rebuilt on the computer after she logs in, but i don't see any of the layout changes  (Adding, removing or preposition views) being saved. I also don't see the new userprofile xml being uploaded to the CIC server.

I have also removed the Session mangaer clustsers file, the interactiondesktop.modulescache.

I have turned up logging on InteractionDesktop and reviewing logs now. I am running 2018 R3 Patch 4

Thank you,

I am probably going to open a Support ticket on this, but thought i would see if anybody else has ran into this issue.

I have 1 agent who every time they logs into Interaction Desktop, the layout is reset to the default. I have blown out the UserProfile. 15.0 from the computer as well as deleted it from the Client Settings on the server. I see it being rebuilt on the computer after she logs in, but i don't see any of the layout changes  (Adding, removing or preposition views) being saved. I also don't see the new userprofile xml being uploaded to the CIC server.

I have also removed the Session mangaer clustsers file, the interactiondesktop.modulescache.

I have turned up logging on InteractionDesktop and reviewing logs now. I am running 2018 R3 Patch 4

Thank you,

[Error] FileTransfer.UploadFileImpl: Https upload failed, using fallback method.

[Error] FileTransfer.DownloadImpl: 

I am probably going to open a Support ticket on this, but thought i would see if anybody else has ran into this issue.

I have 1 agent who every time they logs into Interaction Desktop, the layout is reset to the default. I have blown out the UserProfile. 15.0 from the computer as well as deleted it from the Client Settings on the server. I see it being rebuilt on the computer after she logs in, but i don't see any of the layout changes  (Adding, removing or preposition views) being saved. I also don't see the new userprofile xml being uploaded to the CIC server.

I have also removed the Session mangaer clustsers file, the interactiondesktop.modulescache.

I have turned up logging on InteractionDesktop and reviewing logs now. I am running 2018 R3 Patch 4

Thank you,

[Error] FileTransfer.UploadFileImpl: Https upload failed, using fallback method.

[Error] FileTransfer.DownloadImpl: 

I am probably going to open a Support ticket on this, but thought i would see if anybody else has ran into this issue.

I have 1 agent who every time they logs into Interaction Desktop, the layout is reset to the default. I have blown out the UserProfile. 15.0 from the computer as well as deleted it from the Client Settings on the server. I see it being rebuilt on the computer after she logs in, but i don't see any of the layout changes  (Adding, removing or preposition views) being saved. I also don't see the new userprofile xml being uploaded to the CIC server.

I have also removed the Session mangaer clustsers file, the interactiondesktop.modulescache.

I have turned up logging on InteractionDesktop and reviewing logs now. I am running 2018 R3 Patch 4

Thank you,

[Error] FileTransfer.UploadFileImpl: Https upload failed, using fallback method.

[Error] FileTransfer.DownloadImpl: 

I am probably going to open a Support ticket on this, but thought i would see if anybody else has ran into this issue.

I have 1 agent who every time they logs into Interaction Desktop, the layout is reset to the default. I have blown out the UserProfile. 15.0 from the computer as well as deleted it from the Client Settings on the server. I see it being rebuilt on the computer after she logs in, but i don't see any of the layout changes  (Adding, removing or preposition views) being saved. I also don't see the new userprofile xml being uploaded to the CIC server.

I have also removed the Session mangaer clustsers file, the interactiondesktop.modulescache.

I have turned up logging on InteractionDesktop and reviewing logs now. I am running 2018 R3 Patch 4

Thank you,

[Error] FileTransfer.UploadFileImpl: Https upload failed, using fallback method.

[Error] FileTransfer.DownloadImpl: 

I am probably going to open a Support ticket on this, but thought i would see if anybody else has ran into this issue.

I have 1 agent who every time they logs into Interaction Desktop, the layout is reset to the default. I have blown out the UserProfile. 15.0 from the computer as well as deleted it from the Client Settings on the server. I see it being rebuilt on the computer after she logs in, but i don't see any of the layout changes  (Adding, removing or preposition views) being saved. I also don't see the new userprofile xml being uploaded to the CIC server.

I have also removed the Session mangaer clustsers file, the interactiondesktop.modulescache.

I have turned up logging on InteractionDesktop and reviewing logs now. I am running 2018 R3 Patch 4

Thank you,

[Error] FileTransfer.UploadFileImpl: Https upload failed, using fallback method.

[Error] FileTransfer.DownloadImpl: 

I am probably going to open a Support ticket on this, but thought i would see if anybody else has ran into this issue.

I have 1 agent who every time they logs into Interaction Desktop, the layout is reset to the default. I have blown out the UserProfile. 15.0 from the computer as well as deleted it from the Client Settings on the server. I see it being rebuilt on the computer after she logs in, but i don't see any of the layout changes  (Adding, removing or preposition views) being saved. I also don't see the new userprofile xml being uploaded to the CIC server.

I have also removed the Session mangaer clustsers file, the interactiondesktop.modulescache.

I have turned up logging on InteractionDesktop and reviewing logs now. I am running 2018 R3 Patch 4

Thank you,

[Error] FileTransfer.UploadFileImpl: Https upload failed, using fallback method.

[Error] FileTransfer.DownloadImpl: 

I am probably going to open a Support ticket on this, but thought i would see if anybody else has ran into this issue.

I have 1 agent who every time they logs into Interaction Desktop, the layout is reset to the default. I have blown out the UserProfile. 15.0 from the computer as well as deleted it from the Client Settings on the server. I see it being rebuilt on the computer after she logs in, but i don't see any of the layout changes  (Adding, removing or preposition views) being saved. I also don't see the new userprofile xml being uploaded to the CIC server.

I have also removed the Session mangaer clustsers file, the interactiondesktop.modulescache.

I have turned up logging on InteractionDesktop and reviewing logs now. I am running 2018 R3 Patch 4

Thank you,

[Error] FileTransfer.UploadFileImpl: Https upload failed, using fallback method.

[Error] FileTransfer.DownloadImpl: 

I am probably going to open a Support ticket on this, but thought i would see if anybody else has ran into this issue.

I have 1 agent who every time they logs into Interaction Desktop, the layout is reset to the default. I have blown out the UserProfile. 15.0 from the computer as well as deleted it from the Client Settings on the server. I see it being rebuilt on the computer after she logs in, but i don't see any of the layout changes  (Adding, removing or preposition views) being saved. I also don't see the new userprofile xml being uploaded to the CIC server.

I have also removed the Session mangaer clustsers file, the interactiondesktop.modulescache.

I have turned up logging on InteractionDesktop and reviewing logs now. I am running 2018 R3 Patch 4

Thank you,