Hello Pure connect Community,
I am running a project which transfer inbound calls to external mobile number. the caller are inserting a specific code i.e 101,102,103, etc then the its call transferred to "menu transfer".
the objective are to generate a report on how many time each option in this menu has been selected. I went through the IVR reports in ICBM but it is really confusing. any ideas?
note that I am running R4 2017.
Thanks in advance.
#Reporting/Analytics------------------------------
Saad Tokaz
Pioneers Outsourcing
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