PureConnect

 View Only

Discussion Thread View

  • 1.  Agent Display Name

    Posted 09-10-2018 09:53
    Hi all

    Calls presented to Interaction Desktop (ID) clearly show the users Display Name however, in the same view in ID but for email interactions I am only able to see the User Name, not their Display Name.

    Any ideas on how to resolve this?

    Thanks

    Mark

    ------------------------------
    Mark Oleksik
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources