The query queue tool for handlers can return a list of interaction ID's. From there, you can look at the attributes on each of the queue items to see if the attribute I mentioned before matches what your caller has entered or will use for a new callback. There are other things you should look at as well, like if the interaction is still connected, but you will likely find these cases in testing.
The steps missing from my description are pretty basic concepts in working with handlers, so if you have handler experience you should be able to put something together to test and see if this can meet your expectations.
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Aaron Lael
State of Utah
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Original Message:
Sent: 05-24-2019 14:43
From: Mahmoud Kamal
Subject: Repeating request call back
Hello Aaron
Please advise how to do that!
Thanks
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Mahmoud Kamal
IST Integration Services And Technologies Co.
Original Message:
Sent: 05-23-2019 11:27
From: Aaron Lael
Subject: Repeating request call back
You could add a handler that checks the destination queue for your callback to see if the Eic_CallbackPhone (per attributes_tr) attribute set on each queue item of media type callback matches the one your caller is calling from or has entered. If it's already entered, play them a message advising that they already have a callback or whatever you'd like and if it is not already present allow them to leave the callback.
Maybe in your post callback audio you could insert a message advising that attempting to leave multiple callback attempts does not reduce callback time also...just a thought.
There may be other, better, solutions, but this is what how I would start to look at it.
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Aaron Lael
State of Utah
Original Message:
Sent: 05-23-2019 11:15
From: Mahmoud Kamal
Subject: Repeating request call back
Hello Pureconnect Engineers.
Kindly I nee your helo in the below
When the customer request callback more from the IVR tree more than one time the system will call him more than one time
for example:
if the customer calls the System on the DID number and select the option of call back and he repeated this action double and triple the system will call him 3 times as he requested 3 times
now I need a solution to make the customer call him only one time even he request several time
waiting for your advice
Thanks
#Handlers
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Mahmoud Kamal
IST Integration Services And Technologies Co.
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