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  • 1.  HTML Build Reply Email

    Posted 11-22-2018 19:14
    HI all,

    We would like to offer HTML email Auto Reply with proper formatting and links.  I do realize that the default is plain text, but from a Customer perspective it's not as professional.  It would make more sense to offer Self Help links, etc

    2018R2

    any ideas for HTML?

    From the Attendant Help file

    Message Text field

    The text you enter in this field becomes the body text of the reply that is being built, replacing the original body text of the message. The text will appear in plain text format. HTML tags are not supported and although they may work as desired, the tags will appear in the plain text body of the message.


    #SystemAdministration

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    Therese Moorhouse
    Pacific Blue Cross
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  • 2.  RE: HTML Build Reply Email

    Posted 11-22-2018 21:52
    The handler tool for making email bodies (Make Email Body) supports content types Text/plain or text/html.  If the attendant node(s) only support text/plain, then it's time to build a subroutine for your auto reply instead.

    Also, I'd recommend that you submit an idea on the idea site requesting text/html type in the attendant node and then reply with your idea so that folks who see this thread and think it's a good idea (which it is) can  vote it up for visibility.

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    Aaron Lael
    State of Utah
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