PureConnect

 View Only
Discussion Thread View
  • 1.  License Monitoring

    Posted 05-23-2019 05:32
    We want to monitor License usage. For this we want to collect current License allocation on a periodical base (e.g. all 10 minutes). We have found a Handler Block "Query License Details" where we can get TotalLicenses and AvailableLicenses for a given contable License. But the Result is strange. the values do not fit to the License usage displayed in IC Administrator. Any hints how I can interpret the results? Or does anyone has another Idee how to collect License statistics (e.g. forRecorder or Supervisor)
    #Handlers

    ------------------------------
    Andreas Tikart
    Fiebig GmbH
    ------------------------------


  • 2.  RE: License Monitoring

    Posted 05-23-2019 09:24
    I would recommend using the ICWS API.  You could use a subscription to sessions-users to build a list of users with active sessions (which would return the application they're logged in to as well) and then use the configuration > people > users to get the licensing details for your users.

    I use something like this just to make a weekly report of licensing (used to parse this out of the registry) but I think with some design work to build a framework to manage your requests, this could accomplish getting the data that you want.

    ------------------------------
    Aaron Lael
    State of Utah
    ------------------------------



  • 3.  RE: License Monitoring

    Posted 05-30-2019 22:57
    Using that tool step is inaccurate.  We wrote a script that does the pull from the registry etc for us and every half hour dumps it out to an excel doc.

    ------------------------------
    Ryan Hedlund
    Stericycle
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources