This feature is already available in the system, you have to use the TUI.
1. The agent can authenticate by calling the corporate number.
2. Option 5 lets the agent choose the status. In this <g class="gr_ gr_252 gr-alert gr_gramm gr_inline_cards gr_run_anim Punctuation only-ins replaceWithoutSep" id="252" data-gr-id="252">case</g> the status should be 2 i.e. 'At forwarded Number'
3. Then the agent can set the forwarding number.
The details on how to use the TUI is available in this PDF.
https://help.genesys.com/cic/mergedprojects/wh_qr/desktop/pdfs/tui_ug.pdf------------------------------
Rijeesh Chathoth
Voice Data Systems LLC
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Original Message:
Sent: 11-18-2018 10:14
From: Mirza Mahboob Baig
Subject: Agents Login through IVR and changing their status.
Hi,
I have a requirement for one of the customer as mentioned below
Agent should login into interaction client e by dialing into the IVR even when they are out of office.
They should use their Mobile phone to dial into IVR and use their calling mobile number as their extension to recieve calls
Kindly request you to share the process for achieving this functionality in Pure connect
Regards
Mirza
#Self-Service
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Mirza
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