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  • 1.  E-mail Interactions Delete button vs backspace

    Posted 04-18-2018 10:03
    Hi All,

    We have discovered that when working with E-mail interactions we are unable to use the Delete Button. When you press the delete button nothing happens and our users have to use the backspace. Has anybody come across this?

    Thank you,
     Scott

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    Scott Williams
    Missouri Higher Education Loan Authority
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  • 2.  RE: E-mail Interactions Delete button vs backspace

    Posted 04-18-2018 10:58
    I'm guessing you are using the CEF email parser? This was fixed in a recent patch. For us, it was 2017 R4 P17. 

    Our spell check still won't underline misspelled words in the body though.

    ------------------------------
    Nathan Michalik
    INDIANA UNIVERSITY
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  • 3.  RE: E-mail Interactions Delete button vs backspace

    Posted 04-18-2018 11:42
    Hi Nathan,

    Thank you, we are running 2018 R1 Patch 5. Do you have the SCR for this that i could research it a little more.

    Thank you,
     scott

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    Scott Williams
    Missouri Higher Education Loan Authority
    ------------------------------



  • 4.  RE: E-mail Interactions Delete button vs backspace

    Posted 04-18-2018 11:57
    SCR: IC-144855
    Product: xIC
    Resolution:
    Built in version: 2018r3, 2018r1 Patch 11, 2017r3 Patch 24, 2017r4 Patch 17, 2018r2 Patch 5
    Description: In CEF email editor, delete key is not working as expected
    Details: In the CEF e-mail editor, users can't use the "del" key. It is expected to delete the text from right to the cursor point where we hit the delete key but it is not working.


    ------------------------------
    Nathan Michalik
    INDIANA UNIVERSITY
    ------------------------------



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