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Call wrapup using ICWS API

  • 1.  Call wrapup using ICWS API

    Posted 05-01-2019 23:57
    1. Requirement is to update the wrap up code in Genesys at the end of each inbound call.
    2. We have configured the wrapup status and timeout in interaction administrator . Please refer attachment.
    3. As per our configuration after call disconnect agent state changes to "ACW_ORL" and agent becomes "Available" after 30 seconds.
    4. We want to update the call disposition whenever agent state changes to "ACW_ORL".
    5. We are referring the ICWS API but not sure which API request to use.
    6. If we use "/icws/{sessionId}/interactions/{interactionId}/wrap-up-assignments" POST request then from where do we get "wrapupAssignment" parameters? From where do i get 'sourceInteractionId' 

    #Telephony

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    DEEPTI SRIVASTAVA
    AGC networks Australia Pty Ltd
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