Is it planned that the Interaction Administrator change log will provide a useful audit trail?
Rather than just marking an entity as modified actually provide details of pre-change and post-change entity values?
#Roadmap/NewFeatures

------------------------------
Tarquin Bell
Precision Administration Services (Pty) Ltd
------------------------------

Tarquin,

What version of CIC are you running? 

Starting with CIC 2016 R1 an advanced change log was added to the system, more info can be found here https://help.genesys.com/cic/mergedprojects/wh_rn/desktop/interaction_administrator_change_log_enhancements.htm

CIC 2017 R2 further enhanced this change logging to log changes made to default user and roles. More info can be found here https://help.genesys.com/cic/mergedprojects/wh_rn/desktop/interaction_administrator_change_log_enhancements_17r2.htm

You do need to enable the advanced change logging and the system will keep track of previous values as well as what the value was changed to which I believe will give you what you are looking for.

Thanks,

------------------------------
Mark Tatera
ConvergeOne

Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk.
------------------------------

Original Message:
Sent: 01-09-2019 17:38
From: Tarquin Bell
Subject: Change log / audit trail

Is it planned that the Interaction Administrator change log will provide a useful audit trail?
Rather than just marking an entity as modified actually provide details of pre-change and post-change entity values?
#Roadmap/NewFeatures

------------------------------
Tarquin Bell
Precision Administration Services (Pty) Ltd
------------------------------

Mark

Thank you for your response.

We're using 2018R1 and have advanced change logs enabled.

I agree there is info in the database tables and views but not the user accessible reports do not reflect this.










------------------------------
Tarquin Bell
Precision Administration Services (Pty) Ltd
------------------------------

Original Message:
Sent: 01-10-2019 10:15
From: Mark Tatera
Subject: Change log / audit trail

Tarquin,

What version of CIC are you running?

Starting with CIC 2016 R1 an advanced change log was added to the system, more info can be found here https://help.genesys.com/cic/mergedprojects/wh_rn/desktop/interaction_administrator_change_log_enhancements.htm

CIC 2017 R2 further enhanced this change logging to log changes made to default user and roles. More info can be found here https://help.genesys.com/cic/mergedprojects/wh_rn/desktop/interaction_administrator_change_log_enhancements_17r2.htm

You do need to enable the advanced change logging and the system will keep track of previous values as well as what the value was changed to which I believe will give you what you are looking for.

Thanks,

------------------------------
Mark Tatera
ConvergeOne

Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk.

Original Message:
Sent: 01-09-2019 17:38
From: Tarquin Bell
Subject: Change log / audit trail

Is it planned that the Interaction Administrator change log will provide a useful audit trail?
Rather than just marking an entity as modified actually provide details of pre-change and post-change entity values?
#Roadmap/NewFeatures

------------------------------
Tarquin Bell
Precision Administration Services (Pty) Ltd
------------------------------

Tarquin,

I'm not exactly sure how Genesys expects you to access the advanced logging but I suspect you may need to query the values yourself vs running a report. I have not played with the setting yet so I can't be of much help.

Thanks,

------------------------------
Mark Tatera
ConvergeOne

Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk.
------------------------------

Original Message:
Sent: 01-10-2019 17:38
From: Tarquin Bell
Subject: Change log / audit trail

Mark

Thank you for your response.

We're using 2018R1 and have advanced change logs enabled.

I agree there is info in the database tables and views but not the user accessible reports do not reflect this.










------------------------------
Tarquin Bell
Precision Administration Services (Pty) Ltd

Original Message:
Sent: 01-10-2019 10:15
From: Mark Tatera
Subject: Change log / audit trail

Tarquin,

What version of CIC are you running?

Starting with CIC 2016 R1 an advanced change log was added to the system, more info can be found here https://help.genesys.com/cic/mergedprojects/wh_rn/desktop/interaction_administrator_change_log_enhancements.htm

CIC 2017 R2 further enhanced this change logging to log changes made to default user and roles. More info can be found here https://help.genesys.com/cic/mergedprojects/wh_rn/desktop/interaction_administrator_change_log_enhancements_17r2.htm

You do need to enable the advanced change logging and the system will keep track of previous values as well as what the value was changed to which I believe will give you what you are looking for.

Thanks,

------------------------------
Mark Tatera
ConvergeOne

Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk.

Original Message:
Sent: 01-09-2019 17:38
From: Tarquin Bell
Subject: Change log / audit trail

Is it planned that the Interaction Administrator change log will provide a useful audit trail?
Rather than just marking an entity as modified actually provide details of pre-change and post-change entity values?
#Roadmap/NewFeatures

------------------------------
Tarquin Bell
Precision Administration Services (Pty) Ltd
------------------------------