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Need Dial Plan document

  • 1.  Need Dial Plan document

    Posted 07-11-2018 02:20
    Hi,

    I'm searching CIC dial plan document in Genesys library but I couldn't get correct one. Can you any one help to get the correct document link or share the document. It will very helpful for me.


    ------------------------------
    Balaganapathy Balasubramanian
    CHEP International Inc.
    ------------------------------


  • 2.  RE: Need Dial Plan document

    Posted 07-11-2018 02:45
      |   view attached
    Hello Balaganapathy, 

    Please find attached 
    I think this will be useful for you,

    Regards.


    ------------------------------
    Mahmoud Kamal
    IST Integration Services And Technologies Co.
    ------------------------------

    Attachment(s)

    pdf
    dial_plan_tr.pdf   742 KB 1 version


  • 3.  RE: Need Dial Plan document

    Posted 07-11-2018 07:34
    Hi,

    Thank you very much for sharing the document. The same document I took from library but it is difficult to understand Regional  dial plans.

    Once again thank you very much.

    ------------------------------
    Balaganapathy Balasubramanian
    CHEP International Inc.
    ------------------------------



  • 4.  RE: Need Dial Plan document

    Posted 07-11-2018 08:04
    Hi,

    Thank you very much for sharing the document. The same document I took from library but it is difficult to understand Regional  dial plans.

    Once again thank you very much.

    ------------------------------
    Balaganapathy Balasubramanian
    CHEP International Inc.
    ------------------------------



  • 5.  RE: Need Dial Plan document

    Posted 07-12-2018 04:27
    You are welcome any time, I think the following two links can help you too. 


    https://help.genesys.com/cic/mergedProjects/wh_ia/desktop/system_configuration/phone_numbers/regional_dial_plan/configure_the_pattern_of_a_regional_dial_plan.htm?rhsearch=Regional%20%20dial%20plan%20&rhsyns=%20 


    https://help.genesys.com/cic/mergedProjects/wh_ia/desktop/system_configuration/phone_numbers/regional_dial_plan/configure_a_regional_dial_plan_in_interaction_administrator.htm 

    Regards

    ------------------------------
    Mahmoud Kamal
    IST Integration Services And Technologies Co.
    ------------------------------



  • 6.  RE: Need Dial Plan document

    Posted 07-12-2018 07:34
    Thank you very much for sharing the link. I will go through these links and ask if need any information.

    ------------------------------
    Balaganapathy Balasubramanian
    CHEP International Inc.
    ------------------------------



  • 7.  RE: Need Dial Plan document

    Posted 07-12-2018 17:09
    Hi Balaganapathy,

    Can you expand a little on your area(s) of difficulty? We can try to help out if you have some specific questions.

    Alternatively, this topic is covered on the ICCS/ICCE training classes, which I would recommend attending if you are working with PureConnect at this level.


  • 8.  RE: Need Dial Plan document

    Posted 07-16-2018 01:09
    Hi,

    Thank you very much for your response. Kindly let me know the training centers and also any online training available ?

    ------------------------------
    Balaganapathy Balasubramanian
    CHEP International Inc.
    ------------------------------



  • 9.  RE: Need Dial Plan document

    GENESYS
    Posted 07-16-2018 09:16
    The overall course catalog is located at https://inter.viewcentral.com/events/cust/catalog.aspx?cid=genesys&pid=1&lid=1&postingForm=catalog.aspx&cat1_id=16&location_group=North%20America&location_group=Online

    You can search the catalog for ICCS or ICCE to find those course listings, and when you click Schedules>> it gives you a list of scheduled classes around the world, both online and in training centers.

    For other classes you can search for Interaction Center and that will find most of the available courses.

    ------------------------------
    George Ganahl
    Principal Program Manager
    Genesys
    ------------------------------



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