Hermann,
What are you trying to do, is this for initial setup or do you routinely change skills for agents? As Aaron points out I have some customers who assign the skills to the workgroup defaulting skills to agents but of course then you need to go into each user to adjust the skills to the proper level. If what you want to set it fairly complicated then handlers, or IceLIB/ICWS may be your ticket. It should be fairly easy to write something which would consume a CSV file with the users and the skills they need to be assigned and have the program do it in batches.
Thanks,
Mark
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Mark Tatera
ConvergeOne
Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk.
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Original Message:
Sent: 06-04-2019 06:15
From: Hermann Pollkläsener
Subject: skill setting to multiple Agent´s
is there a way to assign the same skills to multiple agents at the same time instead of editing each one individually?
Thank you in advance - Hermann
#PlatformAdministration
#SystemAdministration
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Hermann Pollkläsener
Bosch Service Solutions
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