Hi,
I am trying to set custom attribute to a call object in Custom Script and save that custom attribute value in InteractionCustomAttributes Table.
As per the genesys pureconnect custom script guidelines I am getting the current call object in IS_Event_QueueObjectChanged function. I am opening the custom script in InteractionConnect.
I am getting values for following attributes
scripter.callObject.getAttribute("CallLog"));
scripter.callObject.getAttribute("Eic_WorkgroupName");
I am able to set pre-defined interaction attribute value also
scripter.callObject.setAttribute("Eic_Note", "Notes from script working");
When I set the custom attribute value in script its not getting saved into InteractionCustommAttributes table.
scripter.callObject.setAttribute("Custom_Name", "Setting custom value from script");
When I set the same custom attribute in Interaction Handler, the value is getting saved into InteractionCustomAttributes table.
Please help me in resolving this issue.
------------------------------
Thanks,
Sandeep Singh
The Customer Experience Lab
------------------------------