it is under workgroup Option tab:
Incoming Interactions
Set the Timeout in minutes and/or seconds that an incoming interaction rings at the CIC client station before the interaction quits alerting and proceeds to the next step in the handler (for example, goes to Voicemail or changes an ACD agent's status to "ACD-Agent not answering" and offers the interaction to another agent). The Use Default check box indicates the timeout value is the system default of 30 seconds. You can change the value by de-selecting the Use Default check box and using the up and down arrows to adjust the number (7 seconds is the minimum). Use the drop-down list to select Seconds, Days, Hours or Minutes.
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Kamyar Yazdani
Aria Solutions
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Original Message:
Sent: 07-11-2018 08:53
From: Andreas Tikart
Subject: RONA timeout (Redirect on no answer)
Hi,
Where can I configure after which time a ringing ACD call is removed from an agent if the agent is not answering the call.
In the "Workgroup / ACD / Action" Configuration Tab I can only set after which time the agent shout be avail again, but not after which ringtime he should be moved into "not avail".
Any ideas?
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Andreas Tikart
Fiebig GmbH
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