Does anyone know whether there is a way to find out who changed a user's status?

When we were still using Interaction Client SU4 version, I was able to look at the interactionclient.ininlog and filter to  the IceLib_People topic to see the status change requests, however I haven't been able to pin point whether these logs capture status change requests from other users.

We have multiple Supervisors with the ability to change a user's status and need to be able to capture who made the change whether this was done by the user, the system or a Supervisor. Without any actual facts, its hard to determine root cause and address.

------------------------------
Xiong Mai Nou

------------------------------

These types of changes aren't easy to track down. Assuming logging is turned up to Notes, you should be able to find the answer somewhere between the IC Business Manager logs on the workstation and a few servers logs. Notifier is definitely the place to start. I don't remember the other subsystem involved off the top of my head - possibly Client Services.

------------------------------
David Currier
cpi.solutions
------------------------------

Original Message:
Sent: 09-07-2018 16:57
From: Xiong Mai Nou
Subject: ICBM user changing another user's phone status

Does anyone know whether there is a way to find out who changed a user's status?

When we were still using Interaction Client SU4 version, I was able to look at the interactionclient.ininlog and filter to  the IceLib_People topic to see the status change requests, however I haven't been able to pin point whether these logs capture status change requests from other users.

We have multiple Supervisors with the ability to change a user's status and need to be able to capture who made the change whether this was done by the user, the system or a Supervisor. Without any actual facts, its hard to determine root cause and address.

------------------------------
Xiong Mai Nou

------------------------------

​Thanks so much for the information David; greatly appreciated.

------------------------------
Xiong Mai Nou
------------------------------

Original Message:
Sent: 09-09-2018 15:50
From: David Currier
Subject: ICBM user changing another user's phone status

These types of changes aren't easy to track down. Assuming logging is turned up to Notes, you should be able to find the answer somewhere between the IC Business Manager logs on the workstation and a few servers logs. Notifier is definitely the place to start. I don't remember the other subsystem involved off the top of my head - possibly Client Services.

------------------------------
David Currier
cpi.solutions

Original Message:
Sent: 09-07-2018 16:57
From: Xiong Mai Nou
Subject: ICBM user changing another user's phone status

Does anyone know whether there is a way to find out who changed a user's status?

When we were still using Interaction Client SU4 version, I was able to look at the interactionclient.ininlog and filter to  the IceLib_People topic to see the status change requests, however I haven't been able to pin point whether these logs capture status change requests from other users.

We have multiple Supervisors with the ability to change a user's status and need to be able to capture who made the change whether this was done by the user, the system or a Supervisor. Without any actual facts, its hard to determine root cause and address.

------------------------------
Xiong Mai Nou

------------------------------

If you look at the sessionmanager log, you should be able to tie the status change to a session ID, and then tie the session ID back to the user.  The text to look for changes based on the scenario, but looking for the username and the status name should get you started.

------------------------------
Aaron Lael
State of Utah
------------------------------

Original Message:
Sent: 09-07-2018 16:57
From: Xiong Mai Nou
Subject: ICBM user changing another user's phone status

Does anyone know whether there is a way to find out who changed a user's status?

When we were still using Interaction Client SU4 version, I was able to look at the interactionclient.ininlog and filter to  the IceLib_People topic to see the status change requests, however I haven't been able to pin point whether these logs capture status change requests from other users.

We have multiple Supervisors with the ability to change a user's status and need to be able to capture who made the change whether this was done by the user, the system or a Supervisor. Without any actual facts, its hard to determine root cause and address.

------------------------------
Xiong Mai Nou

------------------------------

​Thank you. Where can I find this log?

------------------------------
Xiong Mai Nou

------------------------------

Original Message:
Sent: 09-10-2018 10:18
From: Aaron Lael
Subject: ICBM user changing another user's phone status

If you look at the sessionmanager log, you should be able to tie the status change to a session ID, and then tie the session ID back to the user.  The text to look for changes based on the scenario, but looking for the username and the status name should get you started.

------------------------------
Aaron Lael
State of Utah

Original Message:
Sent: 09-07-2018 16:57
From: Xiong Mai Nou
Subject: ICBM user changing another user's phone status

Does anyone know whether there is a way to find out who changed a user's status?

When we were still using Interaction Client SU4 version, I was able to look at the interactionclient.ininlog and filter to  the IceLib_People topic to see the status change requests, however I haven't been able to pin point whether these logs capture status change requests from other users.

We have multiple Supervisors with the ability to change a user's status and need to be able to capture who made the change whether this was done by the user, the system or a Supervisor. Without any actual facts, its hard to determine root cause and address.

------------------------------
Xiong Mai Nou

------------------------------

Sessionmanager would be a server log on your IC server.

------------------------------
Aaron Lael
State of Utah
------------------------------

Original Message:
Sent: 09-10-2018 11:16
From: Xiong Mai Nou
Subject: ICBM user changing another user's phone status

​Thank you. Where can I find this log?

------------------------------
Xiong Mai Nou


Original Message:
Sent: 09-10-2018 10:18
From: Aaron Lael
Subject: ICBM user changing another user's phone status

If you look at the sessionmanager log, you should be able to tie the status change to a session ID, and then tie the session ID back to the user.  The text to look for changes based on the scenario, but looking for the username and the status name should get you started.

------------------------------
Aaron Lael
State of Utah

Original Message:
Sent: 09-07-2018 16:57
From: Xiong Mai Nou
Subject: ICBM user changing another user's phone status

Does anyone know whether there is a way to find out who changed a user's status?

When we were still using Interaction Client SU4 version, I was able to look at the interactionclient.ininlog and filter to  the IceLib_People topic to see the status change requests, however I haven't been able to pin point whether these logs capture status change requests from other users.

We have multiple Supervisors with the ability to change a user's status and need to be able to capture who made the change whether this was done by the user, the system or a Supervisor. Without any actual facts, its hard to determine root cause and address.

------------------------------
Xiong Mai Nou

------------------------------

​Thanks so much for the information!

------------------------------
Xiong Mai Nou
------------------------------

Original Message:
Sent: 09-10-2018 11:17
From: Aaron Lael
Subject: ICBM user changing another user's phone status

Sessionmanager would be a server log on your IC server.

------------------------------
Aaron Lael
State of Utah

Original Message:
Sent: 09-10-2018 11:16
From: Xiong Mai Nou
Subject: ICBM user changing another user's phone status

​Thank you. Where can I find this log?

------------------------------
Xiong Mai Nou


Original Message:
Sent: 09-10-2018 10:18
From: Aaron Lael
Subject: ICBM user changing another user's phone status

If you look at the sessionmanager log, you should be able to tie the status change to a session ID, and then tie the session ID back to the user.  The text to look for changes based on the scenario, but looking for the username and the status name should get you started.

------------------------------
Aaron Lael
State of Utah

Original Message:
Sent: 09-07-2018 16:57
From: Xiong Mai Nou
Subject: ICBM user changing another user's phone status

Does anyone know whether there is a way to find out who changed a user's status?

When we were still using Interaction Client SU4 version, I was able to look at the interactionclient.ininlog and filter to  the IceLib_People topic to see the status change requests, however I haven't been able to pin point whether these logs capture status change requests from other users.

We have multiple Supervisors with the ability to change a user's status and need to be able to capture who made the change whether this was done by the user, the system or a Supervisor. Without any actual facts, its hard to determine root cause and address.

------------------------------
Xiong Mai Nou

------------------------------