Good afternoon Community:
We wanted to logon in Interaction Connect, using Google Chrome Version: 67.0.3396.99 (Build oficial) (64 bits), and IIS 10.0 in Windows Server 2016. We installed PureConnect 2018 R3 three days ago and configure this IIS for Interaction Connect purposes.
But in the moment that we wrote the CIC name in the Interaction Connect IC Server label, Interaction Connect response with this error:
We have two DNS servers and the CIC server name was resolved by one of them. Windows Firewall was down in IIS and CIC.
In addition, we have the following configuration in the "servers.json":
{
"version": 1,
"servers": [
{ "host": "ICServerHostname", "displayName": "" }
]
}
We are not sure if we had to configure ICWS or when we installed the CIC Server that module was installed too.
We will appreciate all your collaboration or with this issue or any suggestion.
Thanks!
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William Martín Chávez González
Global Networks Solutions S.A.
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