We have been using Interaction Connect for a while and have from the start observed that the status icons arent loaded from the server.
We are just receiving a 404 message from the server when it attempts to load the status icon.

https://example.com/client/api/server-01/SessionManagerFileTransfer/status/status-messages/icons/On%20Vacation.png?iconSize=16

I also see that the PureConnect server attempt to serve the file in httppluginhost logfile and no errors associated.

Has anyone else experienced this? solved it?

I cannot find any required configuration steps for this =)

Thoughts? suggestions?
#Integrations

------------------------------
Pontus Björling
Senzum IT Services AB
------------------------------

Hi Pontus,

Yes we faced this issue recently and while resolving it we hit a bug in the 2017-R4-P7 CIC version. Genesys have fixed that underlying issue.

What we saw was that after our switchover to our backup, the Interaction Connect status icons suddenly disappeared. I raised a ticket to Genesys and they checked the logs and pointed that the icons that were not loading were referencing the .ico files on a network path instead of a physical path. We simply changed the path of the .ico files from network (\\xxx\yyy\) to physical (d:\xxx\yyy) and ensured that the icons are on both our primary & backup servers.

Hope this helps.

Regards

------------------------------
Vineet Kakroo
FIL Investment Management Ltd
------------------------------

Original Message:
Sent: 11-13-2018 14:17
From: Pontus Björling
Subject: Interaction Connect status icons not fetched?

We have been using Interaction Connect for a while and have from the start observed that the status icons arent loaded from the server.
We are just receiving a 404 message from the server when it attempts to load the status icon.

https://example.com/client/api/server-01/SessionManagerFileTransfer/status/status-messages/icons/On%20Vacation.png?iconSize=16

I also see that the PureConnect server attempt to serve the file in httppluginhost logfile and no errors associated.

Has anyone else experienced this? solved it?

I cannot find any required configuration steps for this =)

Thoughts? suggestions?
#Integrations

------------------------------
Pontus Björling
Senzum IT Services AB
------------------------------

Thanks Vineet!

That was it, we have UNC paths for other reasons that actually might not be necessary anymore after numerous updates of PureConnect =)

I'll test it and see if we can scrap the UNC Patch for all our clients.

------------------------------
Pontus Björling
Senzum IT Services AB
------------------------------

Original Message:
Sent: 11-14-2018 04:03
From: Vineet Kakroo
Subject: Interaction Connect status icons not fetched?

Hi Pontus,

Yes we faced this issue recently and while resolving it we hit a bug in the 2017-R4-P7 CIC version. Genesys have fixed that underlying issue.

What we saw was that after our switchover to our backup, the Interaction Connect status icons suddenly disappeared. I raised a ticket to Genesys and they checked the logs and pointed that the icons that were not loading were referencing the .ico files on a network path instead of a physical path. We simply changed the path of the .ico files from network (\\xxx\yyy\) to physical (d:\xxx\yyy) and ensured that the icons are on both our primary & backup servers.

Hope this helps.

Regards

------------------------------
Vineet Kakroo
FIL Investment Management Ltd

Original Message:
Sent: 11-13-2018 14:17
From: Pontus Björling
Subject: Interaction Connect status icons not fetched?

We have been using Interaction Connect for a while and have from the start observed that the status icons arent loaded from the server.
We are just receiving a 404 message from the server when it attempts to load the status icon.

https://example.com/client/api/server-01/SessionManagerFileTransfer/status/status-messages/icons/On%20Vacation.png?iconSize=16

I also see that the PureConnect server attempt to serve the file in httppluginhost logfile and no errors associated.

Has anyone else experienced this? solved it?

I cannot find any required configuration steps for this =)

Thoughts? suggestions?
#Integrations

------------------------------
Pontus Björling
Senzum IT Services AB
------------------------------