PureConnect

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  • 1.  #Interaction Connect. How to customize views for users

    Posted 05-09-2018 14:04
    Edited by Kamyar Yazdani 05-15-2018 10:52
    I am trying to find some document on how admins can customize interaction Connect for users. I don't think client template works the same way for connect as it does for desktop does it?  how do administrator configure views for agents when using Connect?

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    Kamyar Yazdani
    Aria Solutions
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  • 2.  RE: #Interaction Connect. How to customize views for users

    Posted 09-12-2018 10:57
    Good Morning Mr. Kam:

    We created a support case in genesys mysupport portal with this particular question. Once we have an answer we repply to you.
    Case Number: 

    0002368651


    Thanks for your attention.

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    William Martín Chávez González
    Global Networks Solutions S.A.
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  • 3.  RE: #Interaction Connect. How to customize views for users

    Posted 09-12-2018 11:39
    Hello,

    I had raised this question earlier and the answer from Genesys was that it is not currently supported and maybe for future release but no dates were given.
    Maybe if they have changed their stance since, you may get a different answer.

    Regards

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    Vineet Kakroo

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  • 4.  RE: #Interaction Connect. How to customize views for users

    Posted 09-12-2018 15:36
    Good Afternoon Community:

    We have this response in spanish for the case we mentioned earlier:
    We requested for the actions that we want to unable to the user to do:




    Conclusion: Interaction Connect does not support templates yet. 

    Thanks!

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    William Martín Chávez González
    Global Networks Solutions S.A.
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  • 5.  RE: #Interaction Connect. How to customize views for users

    Posted 09-12-2018 15:37
    But we can disable some view options modifying the Access Control rights.

    Thanks.

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    William Martín Chávez González
    Global Networks Solutions S.A.
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