Hi, I am working on a new IVR where I want to search Salesforce ServiceCloud for a match on the inbound ANI. If I can't find it, I want to prompt the customer for Contract Number before passing the call along to a workgroup.
How are you accessing Salesforce data for validation from a handler? Does it have to be through a store procedure? SOql?
thanks!
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Craig Andree
SECURIAN FINANCIAL NETWORK
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