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  • 1.  Queue Alerting Timeout validation inconsistency

    Posted 02-04-2026 11:44

    Hello,

    We are able to submit a value of 60 for alerting timeout setting, which works and gets applied properly.

    However, in the UI, we then see the following:

    Could you please advise?

    Thank you.


    #CXasCode

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    Juraj Makacek
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  • 2.  RE: Queue Alerting Timeout validation inconsistency

    Posted 02-04-2026 11:59

    Hi Juraj,

    It seems the limit is in fact 59 seconds, but the API accepts (or was accepting at some point) higher values (up to 900 seconds).

    Last year there was supposed to be a change to the API in which it wasn't going to accept valuer higher than 59 anymore... Not sure if that ever went live if you still can use higher values.

    For reference, check here: Additional Validation for Alerting Timeout Values in Queue Media Settings | Genesys Cloud - Developer Announcements!



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    Marcello Jabur
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