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How Genesys cloud is reading content of pdf file?

  • 1.  How Genesys cloud is reading content of pdf file?

    Posted 08-17-2026 10:50
    Edited by Subhi Gupta 08-17-2026 10:52

    I have a small doubt can anyone help me with this?

    when customer is uploading a pdf document during the chat then how Genesys is working in backend to read the text of that document and come up with next action step?

    Is genesys using any third party tool or KB's?


    #WebMessaging

    #BOTflow

    #WebMessaging

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    Subhi Gupta
    NA
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