Hello Everyone,
I have integrated ServiceNow Knowledge Connect with Genesys Cloud. After the integration was completed successfully, I was able to view the knowledge articles in Genesys Cloud.
However, I noticed that after some time, the knowledge articles stop syncing and no longer appear in the article section of Genesys Cloud.
Does anyone know why this syncing issue occurs or what could be causing the knowledge articles to stop syncing?
#Integrations------------------------------
Nirav Kumar sahu
Customer Solution Design Professional
------------------------------