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Our customers can be a little impatient at times. Instead of waiting for the next available agent, requesting a callback, or leaving a voicemail (all options they're given), they'll sometimes hang up, call back, and bother our Sales and Accounting teams.In these instances, our Sales/Accounting team would need to transfer the call back to Support (putting that customer back at the end of the line because they don't seem to understand how this works...). However, these two teams exclusively use desk phones, not the PureCloud app/site.We would like for these teams to be able to send calls to our Support queue but since we can't assign Extensions to queues (as far as I can see), how do we accomplish this? Is this even possible?
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