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  • 1.  Product Menu

    Posted 10-02-2018 09:24

    I am looking for of the following that is dedicated PureEngage Cloud:
     
    1. A product menu of all available products.
    2. A current product road map.


    #Other/NotSure

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    Byron Nelson
    Customer Ops System Administrator
    OGE Energy Corp
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  • 2.  RE: Product Menu
    Best Answer

    Posted 10-03-2018 08:30
    ​The closest I've seen to a product menu is probably their Cloud User Guide  https://docs.genesys.com/Special:Repository/Genesys_Cloud_User_Guide.pdf?id=f9db82fa-f4b6-4e45-9361-f9659b49153c
    Genesys remove preview
    View this on Genesys >


    I don't think I've ever seen a roadmap that I can recall that had PureEngage separated.



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    Bethany Han
    Blue Cross Blue Shield of NC
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    Original Message


  • 3.  RE: Product Menu

    GENESYS
    Posted 10-04-2018 09:49
    Byron,

    I can coordinate a presentation on the PEC road map for you.  There have been many enhancements to the platform this year and more are planned for 2019.

    I will contact you so we can plan a session to discuss what specific enhancements could benefit OG&E since each of our clients have unique environments.

    Kelly

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    Kelly Kirkendall
    Genesys
    Sr. Customer Success Manager
    kelly.kirkendall@genesys.com
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    Original Message


  • 4.  RE: Product Menu

    Posted 10-08-2018 15:14
    Kelly,

    As we enter Q4, resource availability becomes very limited.  Would it be possible to get us the information in advance, so our team can review it?  That will afford us the opportunity to be better prepared, so to maximize the time set aside for the discussion.

    Thanks,

    ------------------------------
    Byron Nelson
    Customer Ops System Administrator
    OGE Energy Corp
    PureEngage Cloud since 2015
    ------------------------------

    Original Message


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