I have a few non-managed phones (Grandstream DP750/DP720 cordless) configured as workstations.  Everything I need to work on these is working nicely.  Only thing I'm trying to address is voicemail access from the phone itself.  I can program a voicemail number/extension on these devices but I do not currently set the "Message Button" option in Server Config/Telephony Parameters/SIP as managed stations do not need this set for the messages button to call into the VM system.  So I have no "VM extension".

Only two things I came come up with are setting an extension for "Message Button" or defining a profile in Attendant that goes straight to Remote Access, and playing a greeting that says "enter extension and password".

Do I have any other options?  If not, would it be "bad" to define the "Message Button" given 97% of my devices are Polycom managed stations? 

Running 2018 R1 in case it matters.

In Interaction Administrator, in the Server Configuration container under "SIP telephony parameters" you will find the Voicemail Direct setting.

See the help:

https://help.genesys.com/cic/mergedProjects/wh_ia/desktop/ic_server/server_configuration/sip_telephony_parameters_reference.htm

Put in a unique number there (usually 4 digits). Assign that number to be dialed when someone presses the Messages button on a non-managed phone. That will route the call directly to the voicemail system.

------------------------------
George Ganahl
Principal Program Manager
Genesys
------------------------------

Original Message:
Sent: 04-18-2018 18:00
From: Evan Mann
Subject: VM access from non-managed phones

I have a few non-managed phones (Grandstream DP750/DP720 cordless) configured as workstations.  Everything I need to work on these is working nicely.  Only thing I'm trying to address is voicemail access from the phone itself.  I can program a voicemail number/extension on these devices but I do not currently set the "Message Button" option in Server Config/Telephony Parameters/SIP as managed stations do not need this set for the messages button to call into the VM system.  So I have no "VM extension".

Only two things I came come up with are setting an extension for "Message Button" or defining a profile in Attendant that goes straight to Remote Access, and playing a greeting that says "enter extension and password".

Do I have any other options?  If not, would it be "bad" to define the "Message Button" given 97% of my devices are Polycom managed stations?

Running 2018 R1 in case it matters.

Should I be able to dial the voicemail direct number from a managed station and have it connect, or will it only work from non-managed stations? 

I don't have the unmanaged devices in my possession anymore (already deployed) so I can only test dialing the voicemail direct number from a managed station.  I set a 4 digit number and when I dial it form my polycom phone, it says it's not a valid extension.

------------------------------
Evan
------------------------------

Original Message:
Sent: 04-19-2018 09:41
From: George Ganahl
Subject: VM access from non-managed phones

In Interaction Administrator, in the Server Configuration container under "SIP telephony parameters" you will find the Voicemail Direct setting.

See the help:

https://help.genesys.com/cic/mergedProjects/wh_ia/desktop/ic_server/server_configuration/sip_telephony_parameters_reference.htm

Put in a unique number there (usually 4 digits). Assign that number to be dialed when someone presses the Messages button on a non-managed phone. That will route the call directly to the voicemail system.

------------------------------
George Ganahl
Principal Program Manager
Genesys

Original Message:
Sent: 04-18-2018 18:00
From: Evan Mann
Subject: VM access from non-managed phones

I have a few non-managed phones (Grandstream DP750/DP720 cordless) configured as workstations.  Everything I need to work on these is working nicely.  Only thing I'm trying to address is voicemail access from the phone itself.  I can program a voicemail number/extension on these devices but I do not currently set the "Message Button" option in Server Config/Telephony Parameters/SIP as managed stations do not need this set for the messages button to call into the VM system.  So I have no "VM extension".

Only two things I came come up with are setting an extension for "Message Button" or defining a profile in Attendant that goes straight to Remote Access, and playing a greeting that says "enter extension and password".

Do I have any other options?  If not, would it be "bad" to define the "Message Button" given 97% of my devices are Polycom managed stations?

Running 2018 R1 in case it matters.

You should not be able to dial the "Voicemail Direct" number from any phone and have it connect. It should work in the background when you press the Message button on a Non-managed phone.

So, the only way you can test it is directly on a Non-managed phone.

------------------------------
George Ganahl
Principal Program Manager
Genesys
------------------------------

Original Message:
Sent: 04-20-2018 07:55
From: Evan Mann
Subject: VM access from non-managed phones

Should I be able to dial the voicemail direct number from a managed station and have it connect, or will it only work from non-managed stations?

I don't have the unmanaged devices in my possession anymore (already deployed) so I can only test dialing the voicemail direct number from a managed station.  I set a 4 digit number and when I dial it form my polycom phone, it says it's not a valid extension.

------------------------------
Evan

Original Message:
Sent: 04-19-2018 09:41
From: George Ganahl
Subject: VM access from non-managed phones

In Interaction Administrator, in the Server Configuration container under "SIP telephony parameters" you will find the Voicemail Direct setting.

See the help:

https://help.genesys.com/cic/mergedProjects/wh_ia/desktop/ic_server/server_configuration/sip_telephony_parameters_reference.htm

Put in a unique number there (usually 4 digits). Assign that number to be dialed when someone presses the Messages button on a non-managed phone. That will route the call directly to the voicemail system.

------------------------------
George Ganahl
Principal Program Manager
Genesys

Original Message:
Sent: 04-18-2018 18:00
From: Evan Mann
Subject: VM access from non-managed phones

I have a few non-managed phones (Grandstream DP750/DP720 cordless) configured as workstations.  Everything I need to work on these is working nicely.  Only thing I'm trying to address is voicemail access from the phone itself.  I can program a voicemail number/extension on these devices but I do not currently set the "Message Button" option in Server Config/Telephony Parameters/SIP as managed stations do not need this set for the messages button to call into the VM system.  So I have no "VM extension".

Only two things I came come up with are setting an extension for "Message Button" or defining a profile in Attendant that goes straight to Remote Access, and playing a greeting that says "enter extension and password".

Do I have any other options?  If not, would it be "bad" to define the "Message Button" given 97% of my devices are Polycom managed stations?

Running 2018 R1 in case it matters.

I had some more discussion with the developer who last worked on the Voicemail Direct functionality, and I think the Help is now wrong...

You should configure the number as the Message Button setting instead of the Voicemail Direct setting. Program all phones to call that number when the Messages or Voice Mail button is pressed on the phone. That should work.

------------------------------
George Ganahl
Principal Program Manager
Genesys
------------------------------

Original Message:
Sent: 04-27-2018 16:22
From: George Ganahl
Subject: VM access from non-managed phones

You should not be able to dial the "Voicemail Direct" number from any phone and have it connect. It should work in the background when you press the Message button on a Non-managed phone.

So, the only way you can test it is directly on a Non-managed phone.

------------------------------
George Ganahl
Principal Program Manager
Genesys

Original Message:
Sent: 04-20-2018 07:55
From: Evan Mann
Subject: VM access from non-managed phones

Should I be able to dial the voicemail direct number from a managed station and have it connect, or will it only work from non-managed stations?

I don't have the unmanaged devices in my possession anymore (already deployed) so I can only test dialing the voicemail direct number from a managed station.  I set a 4 digit number and when I dial it form my polycom phone, it says it's not a valid extension.

------------------------------
Evan

Original Message:
Sent: 04-19-2018 09:41
From: George Ganahl
Subject: VM access from non-managed phones

In Interaction Administrator, in the Server Configuration container under "SIP telephony parameters" you will find the Voicemail Direct setting.

See the help:

https://help.genesys.com/cic/mergedProjects/wh_ia/desktop/ic_server/server_configuration/sip_telephony_parameters_reference.htm

Put in a unique number there (usually 4 digits). Assign that number to be dialed when someone presses the Messages button on a non-managed phone. That will route the call directly to the voicemail system.

------------------------------
George Ganahl
Principal Program Manager
Genesys

Original Message:
Sent: 04-18-2018 18:00
From: Evan Mann
Subject: VM access from non-managed phones

I have a few non-managed phones (Grandstream DP750/DP720 cordless) configured as workstations.  Everything I need to work on these is working nicely.  Only thing I'm trying to address is voicemail access from the phone itself.  I can program a voicemail number/extension on these devices but I do not currently set the "Message Button" option in Server Config/Telephony Parameters/SIP as managed stations do not need this set for the messages button to call into the VM system.  So I have no "VM extension".

Only two things I came come up with are setting an extension for "Message Button" or defining a profile in Attendant that goes straight to Remote Access, and playing a greeting that says "enter extension and password".

Do I have any other options?  If not, would it be "bad" to define the "Message Button" given 97% of my devices are Polycom managed stations?

Running 2018 R1 in case it matters.