PureConnect

Best condition for RT client disconnected within IVR

  • 1.  Best condition for RT client disconnected within IVR

    Posted 03-13-2019 08:58
    Hello community

    Recentely we've noticed that eic_state="E" for analyzing disconnects (client side) within the system IVR is NOT good enough (Stays "S")

    Then we moved into eic_CallStateString="%12307%" which covers 80% of the cases...

    Still no 100% ..Sometimes the eic_CallStateString inticates of "System" or "ACD-Wait agent" although it should become "Disconnected"

    I'm sure there is a reliable system attribute which can be checked right after "ExGetKey" tool fails to play audio-

    Have someone handled this kind of thing ?

    TNX

    Avi
    #Handlers

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    Avraham (Avi) Rozen
    Harel
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