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  • 1.  Best condition for RT client disconnected within IVR

    Posted 03-13-2019 08:58
    Hello community

    Recentely we've noticed that eic_state="E" for analyzing disconnects (client side) within the system IVR is NOT good enough (Stays "S")

    Then we moved into eic_CallStateString="%12307%" which covers 80% of the cases...

    Still no 100% ..Sometimes the eic_CallStateString inticates of "System" or "ACD-Wait agent" although it should become "Disconnected"

    I'm sure there is a reliable system attribute which can be checked right after "ExGetKey" tool fails to play audio-

    Have someone handled this kind of thing ?

    TNX

    Avi
    #Handlers

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    Avraham (Avi) Rozen
    Harel
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  • 2.  RE: Best condition for RT client disconnected within IVR

    Posted 07-15-2019 19:33
    What are you trying to achieve, after detecting a client side disconnect?

    It is possible with handlers, but I'm trying to figure out the use case here.

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  • 3.  RE: Best condition for RT client disconnected within IVR

    Posted 07-16-2019 02:14
    Hi Randy

    Trying to achieve best practice behavior.. (when you know your inboundcall has disconnected -you want to skip all future behavior such as calling DB's/WS etc.. )

    Seems to me -no one really have reasonable solution for that..(i think its a threading issue)

    I'm basically very familiar with handlers and i can tell you we're using "Get-attribute"  to check eic_state after "extended-get-key"' fails with error.

    We expect the system to have the correct state ("E") - but it doesn't

    Do you have some other way you can think of in a synchronous way? (i know about the "wait for disconnect" tool but it should be placed asynchronous and i'm tring to keep it simple.Moreover,if the "eic_state" is being delayed -i think the "wait for disconnect" will too)

    Thanks 4 your help


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    Avi Rozen
    Harel
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