I wrote a custom handler that is triggered by a button press. This is passed the user id of the agent who presses the button, I query their queue and find the active call and then have this set to a blind transfer. I have tried in the blind transfer using someone's extension, a user queue, a workgroup queue and an external phone number but they all fail. I turned the IP logging to verbose and see a warning stating "blind transfer failed (Ownership Access)". What am I doing wrong here?
I wanted to update this question with what I am trying to accomplish. We have a tier 2 team that will get transferred customer calls from agents. Currently, the agents have to click transfer and then find the correct workgroup to transfer the call to. I want to create a button that will transfer the customer automatically to the specified workgroup (I will have 3 buttons for 3 transfers to different workgroups). After they click the button I want the customer to be transferred and have the original agent's status to go to available.
Thanks,
Andrew
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Andrew Wooster
Genesco Inc.
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