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Thank you @Yusuke Higashino because thanks to your update I just noticed this tool on internal server.From Interaction Designer documentation it's in the part "What's new"
https://help.genesys.com/cic/mergedProjects/wh_id/desktop/what_is_new_in_cic_2019_r1_.htmand there's article about tool
https://help.genesys.com/cic/mergedProjects/wh_id/desktop/acd_initiate_bullseye_processing.htmand in ACD TR document there's updated part
https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_acd_processing/desktop/types_of_acd.htmBullseye routing, which is available only with a custom workgroup, assigns interactions to agents based on selection pools. Picture a target with a bullseye in the center and four rings around the bullseye. One or more agents are assigned to the bullseye (ring 1) and to each of the rings, 2-5, outside of the bullseye. Each ring has a configured timeout.Bullseye routing is not configurable from workgroup configuration. You assign agents and a timeout to each ring using the ACD Initiate Bullseye Processing tool in Interaction Designer. Assign the preferred agents to ring 1, the bullseye, so they are considered first. For more information about the tool, see ACD Initiate Bullseye Processing in the Interaction Designer help.
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