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Use "Append" to search on data table

  • 1.  Use "Append" to search on data table

    Top 25 Contributor
    Posted 4 days ago
    Hi,

    I have an action on the Architect to search prompt to play greeting based on the customer name and time of calling (if it is business hours or closed hours) in order to play the correct announcement

    I tried to use Append(customer name, announcement index), I didn't found expression to specify the announcement index with append function

    for example: retrieve all lines with announcement index = 1

    Append (Task.customer,"announcement index"=="1") ... this is incorrect in the Architect

    Please, which expression I should use in this case ?

    Thank you
    #Implementation
    #PlatformAdministration
    #SystemAdministration
    #Telephony
    #Unsure/Other


  • 2.  RE: Use "Append" to search on data table

    Top 25 Contributor
    Posted 3 days ago
    I'm assuming Task.customer is a string and you have a collection of prompts named announcement.
    Append(ToAudioTTS(Task.customer), Task.announcement[1])


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    Melissa Bailey
    Genesys - Employees
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