In theory anything that supports MRCP 2.0
should work. I have seen people use NeoSpeech for TTS. However if you run into an issue you may not get any support from your VAR/Genesys as they may simply say well we see the rest go out and come back and that will be as far as they take it. I have run into some strange quirky behavior as well when using products other than Nuance.
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Mark Tatera
ConvergeOne
Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk.
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Original Message:
Sent: 10-11-2018 16:42
From: Shane Jenkins
Subject: 3rd Party ASR/TTS
Curious if anyone in the community has attempted and been successful with configuring any 3rd party ASR or TTS? Interested to learn if anyone has had success and been happy with a vendor other than Nuance.
Thanks,
Shane